Terms & Conditions

Updated: 27th of January 2021

Why you should read these terms

Please read all of these terms carefully before you register to use Printt. These terms tell you who we are, and important information about the Printt service.

In particular, please review Section 2 below carefully and make sure you do not use the services to print anything you are not permitted to print. YOU MUST NOT USE PRINTT TO INFRINGE ANY COPYRIGHT IN ANY MATERIAL. IF YOU ARE NOT THE OWNER OF THE RIGHTS IN WHAT YOU ARE PRINTING, MAKE SURE YOU HAVE THE PERMISSION OF THE OWNER BEFORE YOU PRINT.

What these terms cover

These Terms of Service set out the terms under which we provide our printing and print management services. Our services are provided through our “Printt” mobile app and the related website printt.com (together referred to in the terms as “the App”), our Printt Now printers located at a range of venues in the United Kingdom, and our Delivery service. The features of the App, and our Printt Now and Delivery services, are referred to in these Terms of Service as “Services”.

You can also use the App to order Collect at Ryman services (Collect at Ryman services are provided by print stores, not by us) from our print store partners (including Ryman). These services are provided by the relevant print store and are subject to their terms and conditions, which are made available to you before you place your order for Collect at Ryman. To be clear – Collect at Ryman printing services are not part of the ‘Services’ provided by us. Please contact the printing partner you order from, if you wish to discuss your Collect at Ryman order.

Please also pay attention to clause 8 (if you are a consumer) and clause 9 (if you are not a consumer), which contain important restrictions on our liability to you.

We may periodically update these terms

We may make changes to these terms to reflect changes in the law, the way we operate our business, or to deal with additional features which we introduce.  We will notify you of any changes when you next launch the App.  If you do not accept the notified changes, you will not be able to use the App.

Who operates Printt

We are Printt Limited, a company registered in England and Wales. Our company registration number is 08908865. Our registered office and main trading address is Aldgate Tower, 2 Leman Street, London, United Kingdom, E1 8QN. Our registered VAT number is 193354982.

You can contact us by writing to us at help@printt.com

If you are a not a consumer, these Terms apply to the exclusion of any other terms that you may seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

1        Access to and Use of the App

  • Printt Now and Printt Delivery are paid services.

  • You’re responsible for what happens on your own Printt account.

  • You must be 18 to use Printt.

1.1       Access to the App is free of charge.  Printt Now and Delivery are chargeable in accordance with our tariff displayed in the App when you place an order for printing. Learn more about Printt Now in section 4. Learn more about Delivery in section 5.

1.2       You are responsible for maintaining the confidentiality of your password and user ID, and you are responsible for all activities that occur under Your password and user ID. You agree to (a) immediately notify us of any unauthorised use of Your user ID and password, and (b) ensure that you exit from the App at the end of each use of the Services.

1.3       If you are a private individual, you may only use the Services if you are at least 18 years of age.

1.4       Our Services are available to customers located in the UK only. We do not currently accept orders for Services from customers located outside of the UK.

1.5       If you are a consumer then, as required by law, we will provide the Services with reasonable skill and care, and in accordance with any information provided by us about the Services and about us.

1.6       In certain circumstances, for example where we encounter a technical problem, we may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency that requires immediate action, we will do all we reasonably can to inform you in advance by means of the App or by email before suspending or interrupting the Services.

1.7       FAQs regarding our Services are available in our App.

2        Unauthorised or unlawful use of the Services

  • Make sure you only print what you’re allowed to - respect copyright and don’t print anything unlawful.

2.1       It is your responsibility to ensure you only print what you are legally entitled to print.

2.2       You must not attempt to print any materials that you are not authorised to print. For example, you must not print any material if doing so would infringe the copyright of the owner of that material.

2.3       You must not attempt to print any materials which are unlawful. For example, any obscene material or any material which is defamatory of any person or which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

2.4       The Services are restricted to printing material for reference or internal business purposes. Use of the Services for distributing copies for commercial purposes is prohibited.

2.5       You agree to reimburse any loss, costs, expenses or damage we may suffer due to any claim arising from someone claiming that materials you ask us to print are not in accordance with the requirements of this Section 2. That includes any sums we have to pay to any holder of copyright in any material you print by means of the Services, and any related legal expenses and court costs.

2.5.1      We may refuse to provide the Services or facilitate any Collect at Ryman services for any material we consider in our absolute discretion to be in breach of this Section 2 or otherwise unsuitable for Printt.

3        Orders

  •  How we will process your print order.

3.1       The App will guide you through the ordering process so that you can make a request for Printt Now and Delivery (“Order”). Before submitting your Order to us you will be given the opportunity on the checkout screen to review your Order and amend any errors. Please ensure that you have checked your Order carefully before submitting it.

3.2       If we, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

3.3       Price and payment details will be confirmed in the order confirmation we send you. Your chosen payment method will be charged as indicated.

3.4       We use Stripe to process payments for the Services. We do not retain complete payment card information on our servers. See our Privacy Policy for more details on our use of Stripe.

3.5       All prices for Services on the App include UK VAT where applicable.

4        Printt Now

  •  How we provide our Printt Now prints, using printers in our various location partners’ premises.

4.1       This section of these terms is specific to Printt Now.

4.2       We cannot guarantee that Printt Now printing will be available at all times. Any availability indications for individual Printt Now printer sites displayed in the App may not take into account orders that have been placed by other customers during your session using the App. You will need to make sure you are within 5 metres of one of our available printers before you can make Printt Now prints. In order to ‘unlock’ the printer you will need to scan the QR code (or type in a secondary word/letter code) in the App.

4.3       We do not guarantee any particular number, density or availability for use of our Printt Now printers. For an indication of the printers, please check the map on the App. The App also displays opening hours and any applicable restrictions on use of Printers (for example, some of our Printers may be accessed only by residents only).

4.4       If a printer you wish to use for Printt Now is not available, or is not functioning correctly, please consult the App for alternative printer locations. You will not be charged for any pages which are not in fact printed due to a malfunction with the printer, or insufficient paper or ink in the printer.

5        Printt Delivery

  •  Rules regarding our Printt Delivery service, where you request delivery of prints made by us and sent to you by post.

5.1       This section of these terms is specific to Delivery.

5.2       Prints ordered through our Delivery service are printed by our printing service providers on our behalf and delivered to you using our delivery partners (including DPD and FedEx). Delivery charges published on the App are for delivery of prints to a single address in the mainland of the United Kingdom excluding the Scottish Highlands and islands.

5.3       We will begin providing the Delivery service to you on the date we accept your order, and the estimated delivery date for your prints will be as told to you during the order process.

5.4       If you are a consumer, information on your right to cancel an order for Delivery services is set out in section 6 below.

5.5       If you are not a consumer, all orders are final and you will not be entitled to any refund if you cancel an order.

5.6       If for any reason our delivery partner does not deliver the prints you have ordered, please notify us and we will arrange for prompt re-printing and dispatch of your order.

6        Your Legal Right to Cancel the Services (Cooling Off Period)

  • If you are a consumer, you have the right to cancel Printt Delivery orders and obtain a full or partial refund (depending on when you cancel). No cancellation is available for Printt Now as you are asking us to begin the printing process immediately.

6.1       Printt Delivery. If you are a consumer, you have a legal right to a “cooling off” period within which you can cancel your Order for Delivery for any reason. This period begins once your Order is accepted and we have sent you an Order Confirmation. The period ends at the end of 14 calendar days after that date.

6.2       If you notify us that you wish to cancel an order for Delivery during the cooling-off period, the extent to which you are entitled to a refund of your charges depends on when you cancel. By placing an order for paid prints using Delivery, you acknowledge that you are requesting us to provide the printing and delivery services immediately, during your 14-day cooling-off period.

6.3       Your order for Delivery is a request for us to commence providing you with the Delivery service immediately. In these circumstances, if you cancel your order, consumer laws permit us to deduct from your refund an amount reflecting the extent to which the order has been carried out and any one-off costs we have incurred, in comparison with the full completion of your order. We will therefore refund you as follows:

6.3.1      If you cancel your Delivery order before your prints have been produced, we will reimburse you 100% of the charges.

6.3.2      If you cancel after your print order has been produced but before it has been dispatched for delivery, you will be reimbursed a sum equivalent to the delivery charge. We will withhold from your refund the printing element of the charges, as notified to you during the order process.

6.3.3      If you cancel after your print order has been dispatched for delivery, you will be responsible for the printing fee and the delivery charge – we will unfortunately not be able to make any refund at all in these circumstances.

6.4       Please email us at help@printt.com or use the link in-app if you wish to cancel your Order.

6.5       Printt Now. Your Order is an express request to supply prints immediately and you acknowledge in placing the Order that this means you will lose the statutory right to cancel any Order for paid prints during the 14 day ‘cooling off’ period. To be clear, your other statutory rights are unaffected.

6.6       Collect at Ryman printing services are provided by the print store partner with which you place your order on the App. They are subject to the cancellation provisions in the print store’s terms and conditions made available when you place your order. Please contact the print store if you have any questions regarding Collect at Ryman orders.

6.7       Any refunds due under this Section 6 will be issued to you no later than 14 calendar days after the day on which we inform you of the cancellation. Refunds will be made using the same payment method you used when ordering the Services.

6.8       Your statutory rights as a consumer are unaffected by this section 6.

7        Our Rights to Terminate your use of the App

  • If need be, we may terminate your use of the app.

7.1       We may cancel your account immediately by giving you written notice in the following circumstances:

7.1.1      You misuse the App or our Services or use the Services for any purpose prohibited by these terms, (for example, Section 2 regarding use of the Services for purposes which infringe the rights of others or are unlawful);

7.1.2      You resell the App or any Services, or use the App to provide services to third parties ,or You attempt to get around any security measures in the App;

7.1.3      You fail to make a payment for the Services.

8        OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

  • Limits on our responsibility to you if you are a consumer.

8.1       This clause 8 only applies to you if you are a consumer.

8.2       We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you place your Order, both we and you knew it might happen.

8.3       We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors for breach of your legal rights in relation to the Services.

8.4       We are not liable to you for business losses. If you are a consumer, we only supply the Services to you for domestic and private use. If you use the Services for any commercial, business or re-sale purpose our liability to you will be limited as set out in Section 9.

8.5       We are not liable for any losses arising out of the provision of any Collect at Ryman printing services; these are the responsibility of the print store with which you placed your order by means of the App.

9        OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE NOT A CONSUMER

  •  Limits on our liability to you if you are a not a consumer.

9.1       This clause 9 only applies to you if you are not using the Services as a consumer.

9.2       Nothing in these terms shall limit or exclude our liability for:

9.2.1      death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

9.2.2      fraud or fraudulent misrepresentation;

9.2.3      any matter in respect of which it would be unlawful for us to exclude or restrict liability.

9.3       Except to the extent expressly stated in Section 9.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

9.4       Subject to Section 9.1:

9.4.1      we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any of the following:

9.4.1.1     loss of profit,

9.4.1.2     loss of anticipated savings,

9.4.1.3     loss of reputation or goodwill,

9.4.1.4     loss of use or corruption of software, data or information,

or any indirect or consequential loss arising under or in connection with any contract between us; and

9.4.2      our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the greater of £100 and the total sums paid by you for Services in the previous 90 days.

9.5       We are not liable for any losses arising out of the provision of any Collect at Ryman printing services; these are the responsibility of the print store with which you placed your order by means of the App.

10     OTHER IMPORTANT TERMS

  • Which laws apply to this contract and where you may bring legal proceedings.

10.1    Except for you and us, nobody else has any rights under these terms. No other person shall have any rights to enforce any of its terms.

10.2    If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.3    Even if we delay in enforcing these terms, we can still enforce it later. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

10.4    These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.

10.5    If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.